Dining table and chairs

ShineRocks Estate Agents is open
May, 2020

ShineRocks Estate Agents is open

The Government has allowed Estate Agents to re-open. Learn how we have adapted our services, and about our COVID-19 secure operating plan to prevent the virus from being transmitted.

For your own safety, we are taking a cautious, careful and considered approach. Your safety and our people’s safety is paramount. Our policy moving forward is “no gimmicks, no shortcuts, no tricks, just Good Estate Agency.

We will not undertake any face to face meeting or allow any employee to attend the office where they or a member of their household is self-isolating or showing symptoms of COVID-19. Every possible precaution is being taken to reduce the risk of spreading Coronavirus.

House sales, house moves, viewings and valuations are all available. Read on to learn how we have adapted our services to make sure your sale or purchase can proceed in a safe yet relaxed manner.

 

ShineRocks premises & branches

The office is open for business, however for the time being our front door will remain locked and in-person visits are by appointment only. Sanitisation measures are in place for both the office and staff, with ample supplies of PPE - hand gel, anti-bacterial wipes and sprays, soap, paper towels, tissues, latex gloves and face masks.

Face to Face contact within the office is kept to a minimum and social distancing measures are in place. Office visits will only be possible where there is a legal requirement for a face-to-face meeting. A protective screen will be in place for any meetings.

Each member of the team will be responsible for regular cleaning during the day of all surfaces and equipment used, for personal hygiene, washing their hands frequently with hot soapy water. Hand sanitiser will be available and any person entering or leaving the premises will be required to sanitise their hands.

ShineRocks branch

 

Property valuations are available during covid-19

Property valuations

Free telephone/online Valuations will be offered to clients and confirmed in writing by e-mail.

3D 360 Degree Virtual Tours are now recommended for most properties. The approximate cost for these will range between £200 to £600.

Face to Face, “In House” Valuations will be offered to clients wishing to place their property on the market. Protective gloves and face masks will be used. We require all internal doors to be left open so that we can walk freely around without physical contact.
Our full service and fees will be discussed in detail prior to any visit.

Appointments must be cancelled if anyone is feeling unwell.

 

Home & property viewings

Viewings are available for most properties, accompanied by ourselves or our vendors. For your safety, we are taking a number of precautions which you can read about below.

To avoid unnecessary exposure, no viewings will be booked without potential buyers going through an effective and thorough registration process. This means that all buyers will be qualified before a viewing is agreed and only proceedable buyers will be allowed to view (with a few exceptions). Unfortunately, we cannot currently provide Open House or Block viewings.

Buyers are requested to visit properties to view the outside first, before requesting a viewing. This will establish whether the location is appropriate, parking is sufficient, the plot is flat or steep, the proximity to Public transport and Schools.

To make sure buyers only visit properties that are highly suited to their needs, we are actively encouraging sellers to use 3D 360 Degree Virtual Tours to market their properties, and this will be introduced as quickly as possible.

Viewers and owners will be asked to confirm that they are in good health. There will be a maximum of two people per viewing with no children. Residents will be encouraged to vacate the property and all parties should maintain two metre social distancing. Doors will be left open and nothing should be touched. Gloves and masks should be worn during viewings. We are trying to limit viewing time to 15 minutes inside the property.

Ideally, viewers should not use Public transport, we will not drive viewers to or from properties. We will, and you should carry, antiseptic hand gel and wipes with you at all times.

Property viewings

 

Have any questions?

Use the form to send us your questions and we'll respond as quickly as possible.

You can also call us on 020 8660 2010, or email enquiries@shinerocks.co.uk.


 

Lavender

Purley, Croydon & Surrey

Learn more about the areas we cover by reading these helpful location guides.

VIEW OUR AREAS

kingswood property

Recent Testimonials

Dear Paul and the ShineRocks team, Thank you! We are delighted that we successfully completed on the sale of The Garth, 12 Welcomes Road on Friday, and we wanted to take this opportunity to thank you, Claire and the team for all your excellent work on our behalf. We really appreciated your proactivity, frankness, responsiveness and good...

Mr & Mrs F

Very professional, responsive and delivered on promises to the tee

Mr G

Worked hard to find possible buyers. Very professional and friendly staff. Drove the completion by liaising with all parties when things threatened to go pear-shaped. Very satisfied customer

Mrs H-W

Having tried a couple estate agents to sell our house, with no result, we tried ShineRocks. Paul Shinerock was realistic in his valuation, which others had not been and we had a number of viewings. A Christmas present was accepting a very good offer. Unfortunately, the buyer dragged his heels and then at the point of exchange decided to...

Mr P

A great service offered by both Paul and Claire. Sometimes the best thing an agent can do is to convince you to accept an offer and to encourage you to pay more to get the house of your dreams. Had Paul not convinced me to accept the offer on mine I would not have moved. Claire moved heaven and earth to enable me to purchase a property through...

Mr & Mrs W

Very helpful, pleasure to work with, and they offer a great service

Mr L

My house purchase was very complicated, ShineRocks handled it very professionally

Mr H

Claire was our estate agent and she was incredibly professional, always available and kept us completely up to date. A pleasure to buy and sell with

Mrs P

Exceptionally professional and helpful and very knowledgeable. Would highly recommend ShineRocks

Mr P

Excellent service over a period of several months. Always at hand to offer advice and their expertise. Highly Recommend Shinerocks and thank you for all your help

Mr A

I was very pleased with the service - professional yet caring

Mrs L

Very professional and excellent service in a complicated situation which resulted in a positive result. We have purchased 2 homes from Paul in the last 14 years. Claire is remarkable and kept us fully up to speed

Mr P

Very friendly. After a slow start we got on very well and achieved our objective. Particular thanks to Claire

Dr L

Hi Caire, Can you say a massive 'thank you' to Paul for coming to see me. He really gave me some things to think about that had just not crossed my mind. Swapping the bathroom and middle bedroom and adding a bathroom to the main bed room made so much sense, I've got Alan coming over on Saturday to cost it up! I'll definitely...

D

We have recently purchased a property through shinerocks and can honestly say the service we received from Claire was exceptional. She kept us updated regularly and liaised tirelessly between solicitors, vendors and the other agents in what became a difficult and frustrating chain. She was both professional and personable, and we always felt...

M & C

Claire, You're an absolute star! Thank you so much.

Mr and Mrs W

I would just like to take this opportunity to thank you for your assistance and facilitation of the purchase of our property, and I would relish the opportunity to work with you again in future endeavours.

CT

Just want to say a big thank you for all your help and support.  I know you were not our estate agent but we really felt supported and coached through the whole process and I can't thank you enough. 

M, J &A

Paul, Claire and all the team at ShineRocks have always acted with the utmost professionalism and in my experience have been the best estate agency I have ever encountered.  

Mr D

Dear Claire, Thank you so much for making our dream home come true.  Invitation to the house warming is guaranteed! Much Love

R & N

Hi the ShineRocks Team Would like to say thank you for a great service in completing on our house.  We are totally blessed, we feel so lucky.  Your team with friendly voices were very proactive in updating us.  Paul you have a good team around and to say the least, you have some charm. You are a very nice bunch of people to...

L M

We would like to also comment upon the superb level of professionalism shown by the staff at ShineRocks. Having been to other block bookings we must say that this one was handled to so well. Additionally the advice given regarding parking was most helpful. We will certainly keep an eye out for other properties marketed by you. Kindest...

Mr and Mrs H

Dear Paul How very happy I am to be the lucky chap that has been given the privilege to buy and live in the elegant property. Thank you again for the excellent service provided by ShineRocks. Yours sincerely 

Mr R

Thanks for all your attention - I am impressed with your service and will recommend you to friends. Kind regards 

Mrs A

Dear Paul This is amazing! Thank you and your team very much. Whatever happens now, I know that you all did a fantastic job in achieving this - its unbelievable. Many thanks Kindest regards 

Mrs D

Terrific news. Thank you Paul. With all thanks for your support and help during this process. All best wishes 

Mr H

Thank you so much for all your help with our house move. We appreciate the hard work you put in to finally get us to an exchange date. Your calm approach and sense of humour throughout really helped. Thanks again, 

Mr and Mrs G

Thank you so much for all your work on selling our home. It is much appreciated. Best wishes 

Mr and Mrs R

Thanks again for everything that you have done to get our new home. God bless you. 

Mr and Mrs P

Dear Claire and the 'team' at ShineRocks for all of your help and patience with our purchase.  Best wishes

K and L

Dear Mr Shinerock, thank you so very much for valued advice last Saturday; your remarks and suggestions have certainly got us thinking of the best way to turn! Best wishes

V and K

Dear Paul We are at last beginning to see some order in our new home and have time to catch breath. The move was challenging to say the least as we were downsizing dramatically and had too much to fit in prior to having an extension to create two more rooms and allow us to convert an existing one into a utility room. We would like to take...

G and S S

Good morning Claire, I have been meaning to e mail you since Monday just to say thank you! Mum and I are extremely grateful for all the time you have given us and we really do value your advice and guidance.  We have been in contact with a lot of agents, in fact probably all of the main estate agents around the area and ShineRocks...

S and M

Dear Paul, Well, we got there in the end! Although it was long, complicated and at times, a very stressful journey, we appreciate the help of you and all your team in finally getting us over the finishing line. Best regards

B

Thank you for everything you've done. I couldn't have got through this without you. Putting up with every difficult situation in such a kind way. Thank you so much. 

Mrs P

Paul, Claire and all the team at ShineRocks have always acted with the utmost professionalism and in my experience have been the best estate agency I have ever encountered.

Mr H